VALEO is a traditional global supplier to car manufacturers. The company currently employs more than 78 000 people in 29 countries. TOTAL SERVICE has been a partner of VALEO in the Czech Republic since 2004.
Default situation
VALEO has long had difficulty recruiting a sufficient number of reliable IT professionals, including related budgetary difficulties. Therefore, the continuous support was not at a sufficient level. VALEO wanted to solve this situation with external ICT management for all three production plants in the Czech Republic. It sought to increase the guarantees of the operation of basic systems with real support 24/7 so that the internal team could focus only on key IT applications for production and development.
TOTAL SERVICE solution
Although the cooperation dates back to 2004, it became really intensive only after the signing of the ICT outsourcing contract in 2011, when our company was selected as a partner of all production plants in the Czech Republic (Humpolec, Rakovník, and Žebrák u Berouna) and research and development centers in Prague. Until 2011, the management of ICT was handled by internal IT, which was canceled after an outsourcing decision, and some employees moved to our technical team. Outsourcing has introduced centralization and perfect records of all incidents, requests, and records of all ICT assets with clearly defined responsibilities between TOTAL SERVICE and the VALEO application team, which independently handles proprietary production systems. The cooperation is set up according to the generally accepted ITIL standard and includes activities in the management of ICT infrastructure in a continuous mode 24/7. Part of the outsourcing is also the support of personal computers and end-users, of which there are 1 300 in the Czech Republic. Quality is guaranteed in the metrics of SLA per technology, including contractually enshrined sanctions for breach of guarantees.
